Support

Something not working, or got a question? Write to support@noteink.ch. It helps to include your iPad model, iPadOS version and the steps that cause the problem.

You can also do it right in the app: Library → Settings (gear) → “Report a bug” or “Suggest a feature”.

Which devices does NoteInk run on?

iPad with iPadOS 26 or later.

Do I need an Apple Pencil?

To write, yes. Your finger scrolls, zooms and taps. The squeeze menu requires Apple Pencil Pro.

What is free?

5 notebooks, PDFs or documents in your library; the trash doesn't count. At the limit, everything you already have stays fully usable. Only new items need NoteInk Unlimited, a one-time purchase with no subscription.

How do I restore my purchase?

In the library, open Settings (gear icon), then “NoteInk Unlimited”, and tap “Restore purchases”. Use the same Apple Account you bought it with. With Family Sharing, the purchase also covers your family.

How do I sync my iPads?

Turn on “iCloud sync” in Settings on each iPad and use the same Apple Account everywhere. The cloud at the bottom of the library sidebar shows the status.

How do I back up or share a notebook?

Use the share button to export it as a PDF or as a NoteInk file (.noteink), which can be opened in NoteInk on another iPad.

Are my notes sent to anyone?

No, except through your own iCloud if you turn on sync. See the privacy policy for details.